Challenge
A prominent digital commerce company spanning nearly 20 countries, boasting a diverse team of designers, marketers, creatives, data scientists, and software engineers, faced the task of resolving authentication issues within their DUO system. This initiative addressed authentication challenges for over 5,000 users and 3,000Windows machines, encompassing ADFS, LDAP, DUO, Windows HELLO, and auto-enrollment.
Solution
Our teamconducted a comprehensive assessment of the client's DUO implementation incollaboration with a senior engineer to address the authentication issues. Arobust redesign of the authentication system was executed and rigorously testedto ensure seamless functionality. Furthermore, client-side administrators wereactively involved in training and knowledge transfer sessions to equip themwith the necessary skills to maintain the optimised design in the long term.
Benefits
By revamping the DUO implementation and redesigning the authentication system, the client's digital commerce company significantly enhanced security measures, ensuring robust protection for user data. The optimised design streamlined authentication processes, boosting operational efficiency and user experiences. Through comprehensive training, client administrators were empowered to manage the system effectively, reducing reliance on external support and enabling proactive maintenance. This well-tested and optimised authentication system ensures long-term reliability and security for the client's digital operations.
