We’re a people focused
organization

A prominent global manufacturer, facing challenges with the efficiency of its widely distributed manufacturing facilities due to an outdated data centre, sought a data centre refresh. The seamless transition from its current data centre to a new VMware on the Nutanix platform was identified as a critical priority to enhance operational capabilities across its global network of plants.

Aspire implemented ESXi hypervisor clusters, VMware vCenter, and the Nutanix AOS Acropolis Operating System, incorporating hardware alerting and remote console access. Additionally, remote management was established at both primary and disaster recovery sites, comprehensive environment documentation was provided to facilitate deployment, replication was configured, and distributed storage and encryption were set up to ensure a robust and secure infrastructure.

The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.

Our client is undergoing a comprehensive infrastructure modernisation initiative to implement a cutting-edge security framework aligned with Zero Trust principles. By leveraging our expertise, the client is strategically aligning with the NIST Zero Trust maturity model, selecting top-tier products for seamless integration to fulfil the specific capability needs of each maturity model pillar. This strategic approach is poised to establish a state-of-the-art data centre and infrastructure fortified by robust zero-trust security protocols.

To address the needs of the users and device pillars, we strategically utilised key Microsoft technologies, including Microsoft Entra (Azure AD) for robust identity management and Microsoft InTune for efficient device management. Our approach also involved leveraging tools such as Gitlab, Microsoft Purview, and TrendMicro to enhance data and application management while ensuring top-notch security measures. Considering the client's substantial on-premises network infrastructure with a mix of cloud services, we integrated VMware NSX-T to implement effective east-west micro-segmentation. This decision enhances network security and optimizes overall network performance. Moreover, we meticulously configured a suite of cutting-edge tools to fulfil the Automation Orchestration pillar requirements, including Microsoft Sentinel, Ansible, Elastic, Gigamon, and Microsoft Defender. This comprehensive setup ensures seamless automation and orchestration and enhanced visibility and analytics across the network infrastructure.