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Our client that mines precious metals faced significant hurdles with their on-premises backup solution, Commvault, spanning configuration management, backup job oversight, and restoration timeframes. These challenges presented obstacles that hindered their disaster recovery capabilities and posed limitations on the scalability initiatives vital for accommodating the company's evolving needs and growth trajectory. The complexities in managing configurations, monitoring backup jobs effectively, and reducing restoration times underscored the pressing need for a comprehensive overhaul of their backup infrastructure to ensure robust disaster recovery mechanisms and streamlined scalability pathways.

Our proposal entailed migrating our client's backup infrastructure to a Commvault setup hosted on AWS. By leveraging the multi-availability zone feature within AWS, we aimed to enhance the redundancy and scalability of their backup system. This migration to AWS offered improved fault tolerance through redundant data storage across different zones and provided the flexibility to scale resources dynamically based on workload demands. The utilisation of AWS infrastructure allowed for enhanced data protection, increased system reliability, and the ability to seamlessly expand storage capacity as needed, ensuring a robust disaster recovery framework and accommodating future growth requirements effectively.

The county encountered obstacles due to its outdated contact center infrastructure based on a legacy Avaya system. This aging system's limitations in scalability, advanced functionalities, and adaptability impeded the county's capacity to provide efficient and effective services to its residents. In response, the county aimed to revamp its contact center setup to enhance customer accessibility, optimize operational workflows, and harness cutting-edge technologies for superior service delivery.

Teaming up with our experts, the County initiated a robust Enterprise Contact Center Modernization initiative. Opting for a shift to Cisco's cloud-based Webex Contact Center platform, the county harnessed its cutting-edge functionalities and features. The project encompassed the replacement of the existing DTMF IVR with Cisco's conversational IVR, integrating Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities, and implementing real-time reporting, call recording, and CRM integration. With the new platform, Miami Dade County could engage with residents through multiple communication channels such as phone, email, live chat, social media, and SMS/text messaging. AI-driven Virtual Agents empower residents with self-service functionalities, elevating accessibility and convenience. The platform's microservices-based architecture facilitated scalability and swift feature deployment, ensuring adaptability to changing requirements. Supervisors were furnished with Cisco Webex Workforce Optimization tools encompassing call recording, quality management, workforce management, and analytics, empowering them to lead their teams efficiently and foster outstanding customer experiences. Seamless integration facilitated the transmission of pertinent information, offering comprehensive insights into customer interactions.

A leading credit union in California faced significant challenges in detecting and managing network and infrastructure issues across its complex environment. With approximately 40 branch locations, 3 data centers, 300 servers, and 1,000 users serving more than 400,000 individual and business members, ensuring seamless operations required a more advanced and proactive approach. Without a centralized monitoring system, the organization lacked real-time visibility into its network and infrastructure, making it difficult to identify and resolve issues before they impacted operations.

To address these challenges, the credit union implemented a centralized Network Operations Center (NOC) powered by SolarWinds. This solution provided advanced monitoring and reporting tools aligned with industry best practices, significantly improving visibility into network and infrastructure operations. By leveraging SolarWinds' comprehensive monitoring capabilities, the organization gained the ability to track performance metrics, detect anomalies, and proactively address potential threats before they escalated into major disruptions.