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Our task was to tackle the intricate access rights management requirements of a vast healthcare facility spanning almost 50 locations. Due to a lack of centralised control and visibility, daily hurdles such as access management, account provisioning, permission oversight, system monitoring, and compliance reporting plagued the organisation. The challenge was seamlessly integrating solutions to enhance inventory management, enforce regulatory compliance, and boost network performance, minimising downtime and disruptions throughout the expansive healthcare network.

We successfully addressed the complex access rights management challenges by deploying SolarWinds Access Rights Manager (ARM) and User Device Tracker (UDT) for the healthcare facility with nearly 50 locations. With ARM, our solution provided the client with centralised visibility into resource access, automated provisioning, detection of suspicious activities, and customised reporting for compliance and audit requirements. Simultaneously, UDT enhanced network device visibility and control, allowing real-time location, status, and usage monitoring. This comprehensive approach streamlined inventory management, ensured regulatory compliance, optimised network performance, and minimised downtime and disruptions, empowering the healthcare facility to operate efficiently and securely across its extensive network infrastructure.

A prominent digital commerce company spanning nearly 20 countries, boasting a diverse team of designers, marketers, creatives, data scientists, and software engineers, faced the task of resolving authentication issues within their DUO system. This initiative addressed authentication challenges for over 5,000 users and 3,000 Windows machines, encompassing ADFS, LDAP, DUO, Windows HELLO, and auto-enrolment.

Our team conducted a comprehensive assessment of the client's DUO implementation in collaboration with a senior engineer to address the authentication issues. A robust redesign of the authentication system was executed and rigorously tested to ensure seamless functionality. Furthermore, client-side administrators were actively involved in training and knowledge transfer sessions to equip them with the necessary skills to maintain the optimised design in the long term.

A public transportation organisation facing challenges with its current IT Asset Management (ITAM) system, such as lack of integration with core business operations and service interruptions, sought help migrating to Ivanti.

With our extensive expertise and thorough understanding of SMART's current IT Asset Management processes, we conducted in-depth discovery sessions. This allowed us to identify critical areas for improvement and provide a detailed overview of Ivanti's architecture. We worked closely with the client, ensuring a shared path forward for progress and instilling confidence in the proposed solution.