MEET Aspire Live

We’re a people focused
organization

Who we are

We pride ourselves on our flexibility and customer-centric approach. From day one, we place our customers in the driver's seat, ensuring that our solutions align precisely with their requirements and objectives. Unlike others, we prioritize integrity over sales pitches, never pushing unnecessary products or services.

Our company, provides you access to senior engineers ready to delve into the details and provide personalized support to every client. Whether it's troubleshooting a technical issue or strategizing for future growth, our team is dedicated to being in the trenches with our clients, every step of the way.

Established in December of 2010, Aspire Live has remained privately held for over 10 years, demonstrating our commitment to stability and long-term relationships. With a worldwide team, we operate on a global scale, providing innovative solutions to meet the diverse needs of our clients. As a trusted solution provider, we proudly serve Fortune 100 companies and small business alike, earning recognition as a top technology partner with leading technology providers.

Women & Minority Owned

Proudly owned and operated by a woman and a minority, fostering diversity and inclusivity in all aspects of our business.

US based and owned

Headquartered in LA and fully owned by American stakeholders, we are dedicated to supporting the local economy and workforce.

Veteran Friendly

As a veteran-friendly organization, we prioritize hiring and supporting military veterans, recognizing their valuable skills and contributions.

Small Business

Despite our growth and success, we maintain the agility and personalized service of a small business, ensuring tailored solutions and attentive customer care.

CUSTOMERS

600+

SLA Adherance

99.9%

END USERS Impacted

100K+

Industries & Technologies

We have gained a high level of expertise across a number of industry verticles providing professional and managed services. We are technology agnostic and can make recommendations based on industry best-practice, key business outcomes and all other requirements.

Our Customers

Core Technologies

Book a consultation

Lets chat to see how we can help you with your most pressing IT needs. Determine technology choices, architect solutions or provide subject matter experts on demand with a quick conversation.

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Case Studies

Read how we have impacted our customers businesses.

Investment Firm's HQ Relocation
The Challenge

Our client, a private investment firm that has deployed over $20.9 billion globally, needed to move to a new company headquarters on short notice. As you can imagine, they were concerned about finding a trusted partner to quickly set up the IT infrastructure in their new offices. This would involve communications cabling, low voltage installation, and IT inventory relocation - not to mention working with the general and electrical contractor - on a very tight schedule. All of these tasks would also require high project management and a senior-level foreman to complete the work efficiently and on time.

The Solution

The structured communications infrastructure cabling services we offered the client included a detailed description of all the components required to do the job. These included copper patch cords with proper termination, bi-directional cable testing, and patch panel labeling. We took great care to ensure that all connections were established according to industry standards, while working closely with the electrical contractor to make sure that everything was in order. Our proposal included low voltage equipment installation as well as the relocation of IT inventory, such as monitors and docking stations. Everything was completed on time and well within budget.

The Benefits

The professional IT services we provided to our client enabled them to complete the relocation of their office headquarters quickly. Meeting the client’s expectations allowed them to resume full business operations with minimal disruption. The cabling and equipment installations were completed efficiently, giving the client a reliable IT infrastructure comparable to their previous location. The inventory relocation also offered the chance to recycle some computing equipment that had outlived its usefulness.

Technologies used
Customer Industry
Finance
Streamlining IT Service Management with ServiceNow at Hospital Network
The Challenge

The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

The Solution

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.

The Benefits

The successful deployment of ServiceNow ITSM marked a crucial milestone in their IT service management modernisation journey. Through our collaboration and utilising ServiceNow's features, they have achieved heightened efficiency and increased visibility and empowered their IT team to provide exceptional service to their organisation, paving the way for continued operational excellence.

Technologies used
Customer Industry
Healthcare
Security For Community Healthcare Plan
The Challenge

The client faced challenges in managing a high volume of security alerts (976+) across a mixed environment of 146 endpoints. Their infrastructure included a combination of Windows workstations, servers, VMware hosts, Office 365, and security tools like CrowdStrike EDR and Cisco Umbrella. Despite leveraging Arctic Wolf services for monitoring and alerting, they struggled to contextualize and prioritize alerts, evaluate risks, and efficiently remediate vulnerabilities. Additionally, undefined hardware details, complex configurations, and dependency risks added complexity to the remediation process.

The Solution

Our team provided managed security services tailored to the client’s needs. We reviewed security alerts daily and conducted weekly sessions to contextualize findings, aligning priorities with their business requirements rather than generic industry standards. We assisted with risk assessment, provided pros and cons for mitigation options, and offered recommendations for configuration changes. By developing customized remediation plans and runbooks, we empowered the client to handle common issues effectively. Proactive measures included ensuring alignment with best practices, such as enabling MFA for AnyConnect users and addressing complex firmware risks.

The Benefits

The client achieved enhanced visibility and control over their security landscape. They successfully reduced alert volume by prioritizing actionable risks and addressing critical vulnerabilities. Regular reviews and risk assessments improved the client’s understanding of their environment and fostered better decision-making. The structured approach to remediation and strategic alignment with business goals significantly strengthened their security posture, ensuring compliance and operational resilience.‍

Technologies used
Customer Industry
Healthcare
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