Enterprise IT Solutions | Professional & Managed Services

Professional Services

End to End project based services to help you implement, integrate, configure, and deploy all of your IT products. We are committed to delivering exceptional work every step of the way.

Infrastructure Projects Security Architecture Digital Workspace & Collaboration Analytics, Development & DevOps

Managed Services

Alleviate the burden of maintaining and securing your IT infrastructure in-house. By entrusting us with managing your environment, you gain access to expert resources, 24/7 availability, and cost savings.

Managed Services for Infrastructure Security Managed Services Managed Endpoints Helpdesk Services

Ad-Hoc Services

If you require additional expertise to supplement your team, on-demand access to skilled professionals, or assistance with recruiting top talent, we have tailored solutions to support your objectives.

Ad-Hoc Services Retainers Recruiting Services

Case Studies

Some highlights of our work, large and small, for a variety of clients. Read more to see how we join the team and create change, improvements and valuable contributions to our clients IT environments.

Ivanti Neurons for ITAM and ITSM

The Challenge

A public transportation organisation facing challenges with its current IT Asset Management (ITAM) system, such as lack of integration with core business operations and service interruptions, sought help migrating to Ivanti.

The Solution

With our extensive expertise and thorough understanding of SMART's current IT Asset Management processes, we conducted in-depth discovery sessions. This allowed us to identify critical areas for improvement and provide a detailed overview of Ivanti's architecture. We worked closely with the client, ensuring a shared path forward for progress and instilling confidence in the proposed solution.

The Benefits

Adopting Ivanti has seamlessly enhanced the public transportation organisation's IT Asset Management (ITAM) processes. It has streamlined IT operations, enhanced efficiency, and improved operational effectiveness. The introduction of custom reports and dashboards has provided enhanced visibility into their IT assets, while the integration of Active Directory and ZenDesk has facilitated smooth operations across different systems. The comprehensive training delivered has empowered teams to maximise the potential of the Ivanti platform, increasing their productivity. This seamless transition has bolstered their asset management capabilities and strengthened their IT infrastructure, leaving the audience reassured and optimistic.

Technologies used

Customer Industry

Public Sector

Streamlining IT Service Management with ServiceNow at Hospital Network

The Challenge

The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

The Solution

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.

The Benefits

The successful deployment of ServiceNow ITSM marked a crucial milestone in their IT service management modernisation journey. Through our collaboration and utilising ServiceNow's features, they have achieved heightened efficiency and increased visibility and empowered their IT team to provide exceptional service to their organisation, paving the way for continued operational excellence.

Technologies used

Customer Industry

Healthcare

Network Tapping & Analytics

The Challenge

A multinational accounting professional services firm tasked our team to support their network team in enhancing visibility into network traffic by identifying and selecting an optimal solution.

The Solution

We meticulously assessed various solutions to ensure alignment with the company's requirements, leading to the selection of a cost-effective and efficient solution tailored to the specific use case. The optimal combination identified for the proof-of-concept test included Keysight taps, Viavi analytics, and CPacket for Azure, which stood out as the contenders' most functional and economical choices.

The Benefits

This tailored solution design offers a clear roadmap for significantly enhancing visibility into network traffic, empowering a more proactive and efficient network team to address network issues promptly and effectively.

Technologies used