Agile and  Modern IT Solutions

Our client, a prominent crude oil refinery renowned for producing gasoline, jet fuel, diesel, heating oil, heavy fuel oils, propane, and asphalt for multinational corporations, recognised the need for enhanced insights and analytics derived from machine data and event logs. They set out to elevate these capabilities by implementing an automated response mechanism to improve operational efficiency and fortify security measures.

The client revolutionised their operational environment by harnessing the power of Splunk, a leading platform known for its robust big data analytics, monitoring capabilities, security features, and incident response tools. The customer unlocked invaluable insights through the strategic integration of Splunk across their infrastructure and the centralised aggregation of machine data, event logs, metrics, and network traces. These insights empowered them to optimise operational efficiencies, pre-emptively identify operational risks, thwart cybersecurity threats, and automate responses to promptly and efficiently counter known vulnerabilities.

The client faced escalating challenges due to the intricate nature of their microservices platform, requiring a solution to address load-balancing issues and bolster security measures. With the need to enhance scalability and resilience while ensuring secure traffic distribution and API protection, the client sought a comprehensive approach to optimise their microservices architecture effectively.

Our team successfully tackled the escalating complexity of our client's microservices platform by implementing a robust solution that leveraged the power of F5 Big-IP, NGINX, and F5 APM Access Policy Manager. By integrating an API gateway alongside F5 technologies, we orchestrated seamless traffic distribution and fortified API security, empowering the client's microservices architecture with enhanced scalability and resilience.

A prominent shoe designer and manufacturer encountered the task of transitioning their IT service management system from ServiceNow to SolarWinds without compromising the functionality of critical use cases. With an impending deadline to retire ServiceNow, Toms required support to streamline the migration, improve workflow efficiency, and fully leverage the capabilities of SolarWinds in the process.

Our team worked closely with Toms to meticulously orchestrate a seamless transition from ServiceNow to SolarWinds. The project commenced with a comprehensive discovery phase, allowing us to delve into the current environment and thoroughly assess the existing ServiceNow setup. By pinpointing areas for enhancement and devising a detailed design and actionable strategy, we paved the way for a successful migration. A pivotal focus of the project was optimising workflow design. We thoroughly reviewed Toms' current workflows in ServiceNow, identifying opportunities for improvement and reshaping them to better align with SolarWinds functionalities. This involved refining severity/priority settings, SLAs, onboarding/offboarding procedures, and approval protocols, ensuring efficient operations within the new platform. Moreover, we tailored reports and dashboards in SolarWinds to cater to Toms' specific business requirements, offering valuable insights and bolstering decision-making capabilities. Implementation of notifications for prolonged or dormant tickets boosted overall efficiency and responsiveness. Data migration and integrations played integral roles in the project's success. We effectively transferred two years of incident records for reporting purposes, with additional historical data migrated as necessary. Seamless integrations with platforms like Microsoft Teams were established to foster enhanced collaboration and communication. Throughout the project lifecycle, we strongly emphasised training and knowledge transfer for the internal team. Collaboratively developing training materials and conducting hands-on sessions ensured the team was well-prepared to leverage SolarWinds to its full potential.