Challenge
A publictransportation organisation facing challenges with its current IT AssetManagement (ITAM) system, such as lack of integration with core businessoperations and service interruptions, sought help migrating to Ivanti.
Solution
With ourextensive expertise and thorough understanding of SMART's current IT AssetManagement processes, we conducted in-depth discovery sessions. This allowed usto identify critical areas for improvement and provide a detailed overview ofIvanti's architecture. We worked closely with the client, ensuring a sharedpath forward for progress and instilling confidence in the proposed solution.
Benefits
Adopting Ivanti has seamlessly enhanced the public transportation organisation's IT Asset Management (ITAM) processes. It has streamlined IT operations, enhanced efficiency, and improved operational effectiveness. The introduction of custom reports and dashboards has provided enhanced visibility into their IT assets, while the integration of ActiveDirectory and ZenDesk has facilitated smooth operations across different systems. The comprehensive training delivered has empowered teams to maximise the potential of the Ivanti platform, increasing their productivity. This seamless transition has bolstered their asset management capabilities and strengthened their IT infrastructure, leaving the audience reassured and optimistic.
