Agile and  Modern IT Solutions

An outdated data center with end-of-life hardware was causing increasing operational inefficiencies, reliability concerns, and security risks for our energy utility client. As the infrastructure aged, performance degraded, leading to slower processing speeds, higher latency, and increased maintenance requirements. The outdated systems also lacked support for the latest security updates, leaving the environment vulnerable to cyber threats and potential compliance issues. Additionally, the limitations of the legacy hardware made it difficult to scale operations or integrate new technologies, restricting the organization’s ability to meet growing business demands. A comprehensive modernization initiative was essential to enhance efficiency, improve security, and ensure long-term infrastructure stability.

We executed a seamless migration process by utilizing Dell servers, VMware ESXi Hypervisor, and vCenter controller. This involved setting up the new infrastructure alongside the legacy equipment, deploying ESXi and vCenter on the latest hardware, transferring existing VMs from the old environment to the new one, configuring the networking settings, transitioning the new system online, and successfully switching over from the old production setup to the latest production environment.

Global manufacturer of smart grid products required Oracle DBA managed services for 4 years as they went through challenges of quick growth and acquisition.

Aspire provided 24/7 support through the companies growth and post acquisition providing greater stability and resiliency for their users. This included complete lifecycle management including provisioning, monitoring, management, patching, tenant/administrative database user administration, and periodic service reviews.

The county encountered obstacles due to its outdated contact center infrastructure based on a legacy Avaya system. This aging system's limitations in scalability, advanced functionalities, and adaptability impeded the county's capacity to provide efficient and effective services to its residents. In response, the county aimed to revamp its contact center setup to enhance customer accessibility, optimize operational workflows, and harness cutting-edge technologies for superior service delivery.

Teaming up with our experts, the County initiated a robust Enterprise Contact Center Modernization initiative. Opting for a shift to Cisco's cloud-based Webex Contact Center platform, the county harnessed its cutting-edge functionalities and features. The project encompassed the replacement of the existing DTMF IVR with Cisco's conversational IVR, integrating Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities, and implementing real-time reporting, call recording, and CRM integration. With the new platform, Miami Dade County could engage with residents through multiple communication channels such as phone, email, live chat, social media, and SMS/text messaging. AI-driven Virtual Agents empower residents with self-service functionalities, elevating accessibility and convenience. The platform's microservices-based architecture facilitated scalability and swift feature deployment, ensuring adaptability to changing requirements. Supervisors were furnished with Cisco Webex Workforce Optimization tools encompassing call recording, quality management, workforce management, and analytics, empowering them to lead their teams efficiently and foster outstanding customer experiences. Seamless integration facilitated the transmission of pertinent information, offering comprehensive insights into customer interactions.