Agile and  Modern IT Solutions

An outdated data center with end-of-life hardware was causing increasing operational inefficiencies, reliability concerns, and security risks for our energy utility client. As the infrastructure aged, performance degraded, leading to slower processing speeds, higher latency, and increased maintenance requirements. The outdated systems also lacked support for the latest security updates, leaving the environment vulnerable to cyber threats and potential compliance issues. Additionally, the limitations of the legacy hardware made it difficult to scale operations or integrate new technologies, restricting the organization’s ability to meet growing business demands. A comprehensive modernization initiative was essential to enhance efficiency, improve security, and ensure long-term infrastructure stability.

We executed a seamless migration process by utilizing Dell servers, VMware ESXi Hypervisor, and vCenter controller. This involved setting up the new infrastructure alongside the legacy equipment, deploying ESXi and vCenter on the latest hardware, transferring existing VMs from the old environment to the new one, configuring the networking settings, transitioning the new system online, and successfully switching over from the old production setup to the latest production environment.

The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.

Our enterprise client sought robust firewall services with remote access capabilities to secure connectivity for their geographically dispersed workforce. Challenges arose in setting up a secure gateway for northbound and southbound traffic and delivering dependable VPN endpoints for remote access.

We effectively addressed the client's needs by deploying high-availability Palo Alto appliances at their data centre. These appliances had advanced features, including Global Protect VPN, URL filtering, and threat protection capabilities. Strategically positioned, these appliances served as comprehensive VPN endpoints and secure gateways for managing incoming and outgoing traffic. This deployment significantly bolstered the client's network security, ensuring a robust and reliable infrastructure for their distributed workforce.