Innovate and Excel

Agile and  Modern IT Solutions

Enhance your organizaton with professional support and solutions to optimize your IT infrastructure.

600+
Happy Customers
100k+
End-Users

Professional Services

End to End project based services to help you implement, integrate, configure, and deploy all of your IT products. We are committed to delivering exceptional work every step of the way.

Managed Services

Alleviate the burden of maintaining and securing your IT infrastructure in-house. By entrusting us with managing your environment, you gain access to expert resources, 24/7 availability, and cost savings.

Staffing Services

If you require additional expertise to supplement your team, on-demand access to skilled professionals, or assistance with recruiting top talent, we have tailored solutions to support your objectives.

Industries & Technologies

We have gained a high level of expertise across a number of industry verticles providing professional and managed services. We are technology agnostic and can make recommendations based on industry best-practice, key business outcomes and all other requirements.

Core Technologies

Case Studies

Some highlights of our work, large and small, for a variety of clients. Read more to see how we join the team and create change, improvements and valuable contributions to our clients IT environments.

Enterprise Contact Center Modernization
The Challenge

The county encountered obstacles due to its outdated contact center infrastructure based on a legacy Avaya system. This aging system's limitations in scalability, advanced functionalities, and adaptability impeded the county's capacity to provide efficient and effective services to its residents. In response, the county aimed to revamp its contact center setup to enhance customer accessibility, optimize operational workflows, and harness cutting-edge technologies for superior service delivery.

The Solution

Teaming up with our experts, the County initiated a robust Enterprise Contact Center Modernization initiative. Opting for a shift to Cisco's cloud-based Webex Contact Center platform, the county harnessed its cutting-edge functionalities and features. The project encompassed the replacement of the existing DTMF IVR with Cisco's conversational IVR, integrating Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities, and implementing real-time reporting, call recording, and CRM integration. With the new platform, Miami Dade County could engage with residents through multiple communication channels such as phone, email, live chat, social media, and SMS/text messaging. AI-driven Virtual Agents empower residents with self-service functionalities, elevating accessibility and convenience. The platform's microservices-based architecture facilitated scalability and swift feature deployment, ensuring adaptability to changing requirements. Supervisors were furnished with Cisco Webex Workforce Optimization tools encompassing call recording, quality management, workforce management, and analytics, empowering them to lead their teams efficiently and foster outstanding customer experiences. Seamless integration facilitated the transmission of pertinent information, offering comprehensive insights into customer interactions.

The Benefits

The County significantly enhanced customer experience through the modernisation initiative by delivering seamless and personalised interactions across various communication channels, boosting satisfaction and engagement. Simultaneously, the new platform drove operational efficiency by streamlining contact center processes, reducing call durations, optimising workflows, and enhancing agent productivity, improving efficiency and cost savings. Moreover, Cisco's cloud-based solution provided scalability and flexibility, catering to the county's changing requirements and ensuring future-proof operations and agility. Additionally, stringent measures were implemented to secure data privacy, including masking personally identifiable information (PII) and ensuring compliance with regulations to safeguard resident details effectively.

Technologies used
Customer Industry
Public Sector
DUO Implementation Remediation
The Challenge

A prominent digital commerce company spanning nearly 20 countries, boasting a diverse team of designers, marketers, creatives, data scientists, and software engineers, faced the task of resolving authentication issues within their DUO system. This initiative addressed authentication challenges for over 5,000 users and 3,000 Windows machines, encompassing ADFS, LDAP, DUO, Windows HELLO, and auto-enrolment.

The Solution

Our team conducted a comprehensive assessment of the client's DUO implementation in collaboration with a senior engineer to address the authentication issues. A robust redesign of the authentication system was executed and rigorously tested to ensure seamless functionality. Furthermore, client-side administrators were actively involved in training and knowledge transfer sessions to equip them with the necessary skills to maintain the optimised design in the long term.

The Benefits

By revamping the DUO implementation and redesigning the authentication system, the client's digital commerce company significantly enhanced security measures, ensuring robust protection for user data. The optimised design streamlined authentication processes, boosting operational efficiency and user experiences. Through comprehensive training, client administrators were empowered to manage the system effectively, reducing reliance on external support and enabling proactive maintenance. This well-tested and optimised authentication system ensures long-term reliability and security for the client's digital operations.

Technologies used
Customer Industry
Retail
Migrating and Running VMWare ESXi on Nutanix for Data Center Operations
The Challenge

A prominent global manufacturer, facing challenges with the efficiency of its widely distributed manufacturing facilities due to an outdated data centre, sought a data centre refresh. The seamless transition from its current data centre to a new VMware on the Nutanix platform was identified as a critical priority to enhance operational capabilities across its global network of plants.

The Solution

Aspire implemented ESXi hypervisor clusters, VMware vCenter, and the Nutanix AOS Acropolis Operating System, incorporating hardware alerting and remote console access. Additionally, remote management was established at both primary and disaster recovery sites, comprehensive environment documentation was provided to facilitate deployment, replication was configured, and distributed storage and encryption were set up to ensure a robust and secure infrastructure.

The Benefits

The client successfully migrated all existing virtual machines and infrastructure to the new Nutanix platform within a swift 3-week. This led to a modernised infrastructure that enhanced user experience and bolstered environment stability. For instance, the new platform improved the speed and reliability of their operations, leading to increased productivity and reduced downtime.

Technologies used
Customer Industry
Utilities