Agile and  Modern IT Solutions

Our client that mines precious metals faced significant hurdles with their on-premises backup solution, Commvault, spanning configuration management, backup job oversight, and restoration timeframes. These challenges presented obstacles that hindered their disaster recovery capabilities and posed limitations on the scalability initiatives vital for accommodating the company's evolving needs and growth trajectory. The complexities in managing configurations, monitoring backup jobs effectively, and reducing restoration times underscored the pressing need for a comprehensive overhaul of their backup infrastructure to ensure robust disaster recovery mechanisms and streamlined scalability pathways.

Our proposal entailed migrating our client's backup infrastructure to a Commvault setup hosted on AWS. By leveraging the multi-availability zone feature within AWS, we aimed to enhance the redundancy and scalability of their backup system. This migration to AWS offered improved fault tolerance through redundant data storage across different zones and provided the flexibility to scale resources dynamically based on workload demands. The utilisation of AWS infrastructure allowed for enhanced data protection, increased system reliability, and the ability to seamlessly expand storage capacity as needed, ensuring a robust disaster recovery framework and accommodating future growth requirements effectively.

A prominent gaming company renowned for its iconic intellectual property faced a critical resource gap in its IT department. The organization required an expert in advanced Jamf mobile device management with a robust IT infrastructure background to manage and troubleshoot time-sensitive issues on-site. Security was paramount, given the sensitive nature of their intellectual property. Their internal HR team struggled for months to find a candidate who fit the required skill set, budget constraints, and availability for a full-time, 40-hour-per-week workload. This prolonged search began to impact the efficiency of their IT operations and heightened the risk of potential disruptions.

Recognizing the urgency, the company turned to us for staff augmentation services. Within just two days, we identified and placed a highly skilled resource who not only possessed advanced expertise in Jamf but also had a comprehensive understanding of IT infrastructure. Our rigorous vetting process ensured the candidate met all security, skill, and cultural fit requirements, particularly important for working in a highly secure environment like a gaming studio. The resource was seamlessly integrated into the team and started contributing immediately. Benefits The impact was immediate and profound. The IT operations team experienced a significant reduction in downtime due to the resource’s ability to handle complex issues efficiently. Originally brought on for a three-month engagement, the candidate exceeded expectations, earning the trust of the organization and remaining in the role for over two years.

A prominent digital commerce company spanning nearly 20 countries, boasting a diverse team of designers, marketers, creatives, data scientists, and software engineers, faced the task of resolving authentication issues within their DUO system. This initiative addressed authentication challenges for over 5,000 users and 3,000 Windows machines, encompassing ADFS, LDAP, DUO, Windows HELLO, and auto-enrolment.

Our team conducted a comprehensive assessment of the client's DUO implementation in collaboration with a senior engineer to address the authentication issues. A robust redesign of the authentication system was executed and rigorously tested to ensure seamless functionality. Furthermore, client-side administrators were actively involved in training and knowledge transfer sessions to equip them with the necessary skills to maintain the optimised design in the long term.